Before dispatch
Confirm the recipient name, complete address, telephone number, size, engraving, and any date constraint in writing.
Client Service
From atelier approval to care after arrival.
Delivery and return terms are confirmed against the actual piece, destination, customization, and event date.
Do not book travel or rely on an estimated completion date until the timeline appears in your written order confirmation.
Production & Delivery
A timeline built around the piece.
Made-to-order timelines begin after design approval, stone and material reservation, sizing confirmation, and the required payment. Complex settings, matching stones, engraving, certification, peak wedding periods, and international customs may add time.
The order confirmation will identify the planned delivery method, destination, shipping charge if applicable, insurance arrangement, and any client responsibility for duties, taxes, import formalities, or local collection.
Secure delivery
Where available, valuable orders use tracked, signature-required, and appropriately insured delivery services.
On receipt
Inspect the outer package and piece promptly. Preserve packaging and contact the private desk immediately if loss, damage, or a discrepancy is suspected.
International orders
Import duties, local taxes, brokerage, identification, and customs delays depend on the destination and may remain the recipient's responsibility.
Returns
Custom, resized, engraved, altered, worn, or specially sourced pieces are generally not returnable except where required by law or agreed in writing.
Approved returns
Any approved return must follow the written authorization, packing, insurance, condition, and dispatch instructions supplied by the atelier.
Care & Service
Protect the setting, not only the shine.
- Remove jewelry for impact, gym work, swimming, household chemicals, and abrasive handling.
- Store pieces separately in a dry, lined compartment to reduce scratching and tangling.
- Have frequently worn prongs, pavé, clasps, and settings inspected periodically.
- Request advice before ultrasonic or steam cleaning; not every gemstone or treatment is suitable.
- Resizing and repair feasibility depend on the construction, setting, engraving, and prior alteration.
Delivery or Care
Reference the asset or order number.
Include photographs when reporting transit condition, fit, setting, or repair concerns.